Customer Service Skills

LOCATION

St. Cloud Technical & Community College

INSTRUCTORS

Jana Fischer

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Course Details

In this course you will:

• Identify who our customers are and define customer service today

• Understanding the essence of quality customer service

• Techniques for better time management and conflict resolution

• Demonstrate interpersonal communication with: customers, teams, and co-workers

• Identify the methods by which we deliver customer service

• Understanding body language, social cues, and how to read others

• Develop your plan of action and implementation strategy