Customer Service Skills
LOCATION
St. Cloud Technical & Community College
INSTRUCTORS
Jana Fischer
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Course Details
In this course you will:
Identify who our customers are and define customer service today
Understanding the essence of quality customer service
Techniques for better time management and conflict resolution
Demonstrate interpersonal communication with: customers, teams, and co-workers
Identify the methods by which we deliver customer service
Understanding body language, social cues, and how to read others
Develop your plan of action and implementation strategy